Shipping policy

Shipping Policy – Emerald Exclusive

At Emerald Exclusive, we aim to deliver your orders quickly and securely, whether locally or internationally.

Processing Time

• Orders are processed within 1 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Rates & Delivery Time

Malaysia

• Standard Delivery: 2–5 business days

• Shipping rates will be calculated at checkout based on weight and location.

International

• Delivery times vary by destination (typically 7–14 business days).

• Rates are calculated at checkout.

• Customs fees, import duties, and taxes are the responsibility of the customer.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery status.

Delivery Issues

• Please ensure your delivery address is correct. Emerald Exclusive is not responsible for delays or losses due to incorrect addresses provided by the customer.

• If your order is delayed beyond the expected delivery time, contact us at emeraldexclusive@gmail.com for assistance.