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We want you to be completely happy with your purchase from Emerald Exclusive. If your item isn’t quite right, don’t worry — you can exchange it hassle-free.

How it works:

• 7 days of receiving your order.
• unused, unworn, and in their original packaging with tags attached.
  
• size, color, or product style (subject to stock availability).

Our goal is simple: if you don’t love it, we’ll help you find something you will.

Need Help?
Our customer support team is available 24/7 via WhatsApp.
wa.me/60108661300 | wa.me/60168887652

At Emerald Exclusive, we aim to deliver your orders quickly and securely, whether locally or internationally.

Processing Time

• Orders are processed within 1 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Rates & Delivery Time

Malaysia

• Standard Delivery: 2–5 business days
• Shipping rates will be calculated at checkout based on weight and location.

International

• Delivery times vary by destination (typically 3–14 business days).
• Rates are calculated at checkout.
• Customs fees, import duties, and taxes are the responsibility of the customer.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery status.

Delivery Issues

• Please ensure your delivery address is correct. Emerald Exclusive is not responsible for delays or losses due to incorrect addresses provided by the customer.
• If your order is delayed beyond the expected delivery time, contact us at emeraldexclusive@gmail.com for assistance.